Certificate Autopilot
Handles the highest-volume, lowest-value task in the agency: COI requests. Rules-driven issuance with holder registries, expiry tracking, and automatic reissue at renewal.
[ capabilities ]
- —Rules-based automatic issuance
- —Holder registry with expiry tracking
- —Bulk reissue at policy renewal
[ core systems & integration architecture ]
Rules-driven issuance wired straight into the policy record, so certificates always reflect current coverage rather than a stale template.
Applied Epic
Native REST APIPolicy reads and certificate issuance through the Epic API
Vertafore AMS360 / Certificates
Native REST APIHolder registry sync and bulk reissue at renewal
Guidewire PolicyCenter
Native REST APICoverage verification before a certificate is issued
Holder request portal
Event Stream / WebhookInbound COI requests routed to the rules engine
Sync model
Real-time — standard requests fulfilled in minutes
Standards spoken
Time to connect
Days
Enterprise guardrails
- —No customer data used to train models — zero-retention inference only
- —OAuth 2.0 / mTLS against your existing identity provider
- —Field-level audit trail on every value written back
- —Any request outside the rule set escalates to a human
[ mcp microservice interface ]
This module ships as an MCP microservice — certificate-mcp. It consumes governed tools from the core-system adapters and publishes its own, so your assistant, orchestrator, or another module can call it directly. No credentials ever reach the model runtime, and every write lands in the human gate.
Consumes from core systems
- epic_get_policy_schedule
- ams_get_policy_detail
Provides to other agents
validate_certificate_requestreadCheck a COI request against actual in-force coverage
stage_certificate_draftwrite · human gatePrepare the certificate for licensed-staff release
[ implementation playbook ]
How an agency actually stands Certificate Autopilot up — read-first, human-gated, and measured from day one.
Setup, in order
- 1
Count your certificate volume — most agencies are shocked. That number is your business case.
- 2
Connect read access to policy data so certificates issue against actual current coverage.
- 3
Load your certificate templates and holder requirements for your top 20 certificate holders.
- 4
Set the validation rules: the autopilot checks the request against the policy's real limits and endorsements before anything issues.
- 5
Pilot with one account team in review mode: the autopilot prepares every certificate, a person approves and sends.
- 6
Add the self-service portal for repeat holders only after the review workflow is trusted.
Agency use cases
The 8am certificate rush
Overnight certificate requests are prepared and validated against actual coverage before the team arrives — the morning queue becomes an approve-and-send exercise.
Contractor compliance tracking
For a general-contractor client, the autopilot tracks subcontractor certificates, flags expirations 30 days out, and drafts the renewal request automatically.
Holder self-service with guardrails
Frequent certificate holders request through a portal; the autopilot validates against the policy and issues compliant certificates instantly, routing anything unusual to a human.
The first win to aim for
Certificate turnaround drops to minutes for compliant requests, and the team stops touching 80% of them.
Guidance by agency role
Producers
Set client expectations about what a certificate can prove and route requests that imply uncovered contract requirements to a licensed reviewer.
Account managers
Approve pilot certificates against policy terms, handle holder-specific exceptions, and escalate requests for unavailable limits or endorsements.
Agency administrators
Control templates, holder rules, and issuance permissions; reconcile every issued certificate and review exception patterns before opening self-service.
[ built for ]
[ where this sits in the vendor market ]
We recommend buying first wherever the market already solves a problem well. Here is what you can buy instead of building this — and where this module earns its place beside what you buy.
Products that already cover this ground
Certificate of insurance automation
Buy it when: Agencies whose service reps lose hours a day to certificate requests.
Where it falls short: Agencies wanting to own the certificate logic, holder registry, and audit trail inside their own systems.
Loss run and certificate automation with a data layer
Buy it when: Agencies that want loss runs pulled and structured rather than chased by email.
Where it falls short: Teams that need the pipeline inside their own warehouse and cannot accept a vendor-hosted copy.