Insights · Field Notes

Notes from the field

What we learn building and deploying agentic systems inside real agencies — people-first thinking, integration architecture, and the honest economics of automation in insurance distribution.

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Why people-first beats platform-first in the bionic agency

The agencies winning with AI are not the ones buying the most software. They are the ones redesigning work around people first — and using agents to give those people leverage.

Christopher Frankland · September 27, 2026Read →